Refund policy
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review the policy below to ensure that your order meets the applicable conditions.
Delivery Inspection
Please inspect your order carefully upon delivery.
Returns cannot be accepted once the courier has left the delivery location.
If you receive an item that is damaged, defective, or different from what you ordered, please notify the courier immediately and contact our customer support team before the courier leaves.
Exchanges
Items can be exchanged within 14 days of receipt.
To be eligible for an exchange, the item must:
* Be in its original condition.
* Be unused and unworn.
* Be unwashed.
* Have all original tags attached.
* Be in its original packaging.
* Be in resalable condition.
Items that do not meet these conditions may not be eligible for exchange. Manufacturing Defects
If an item has a manufacturing defect, you have 30 days from the date of receipt to request an exchange or return.
If the defect is confirmed to be a manufacturing issue, you will be eligible for a full refund, including the original shipping costs, or an exchange, subject to product availability.
Please contact our customer support team and provide clear photos or videos showing the defect so that our team can assess the issue.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, you must notify the courier immediately upon delivery.
If the issue is reported while the courier is still at the delivery location, please contact our customer support team immediately for assistance.
Conditions for Returns & Exchanges
All items must be:
* In their original condition.
* Unused and unworn.
* Unwashed.
* Free from stains, odors, or any signs of use.
* With all original tags attached.
* In their original packaging.
We reserve the right to refuse any return or exchange if the item does not meet these conditions.
Non-Eligible Items
Returns or exchanges may not be accepted for items that:
* Have been worn or used.
* Have been washed.
* Have been damaged due to improper use or care.
* Have been altered, modified, or damaged after delivery.
* Are missing their original tags.
* Are missing their original packaging.
* Show signs of wear, stains, odors, or other damage caused after delivery.
Exchange Process
To request an exchange, please contact our customer support team and provide:
* Your order number.
* The item(s) you wish to exchange.
* The reason for the exchange.
* Photos or videos of the item, if requested by our team.
Our customer support team will review your request and provide you with the next steps.
**Please do not send any item back before receiving instructions from our customer support team.**
Return Process
To request a return, please contact our customer support team within **14 days of receiving your order**.
Once your request is approved, our team will provide you with the return instructions.
The returned item will be inspected upon receipt. If it meets all the requirements of this policy, the refund will be processed.
Shipping Costs
For returns or exchanges due to a **confirmed manufacturing defect or an incorrect item sent by us**, we will cover the applicable shipping costs.
For exchanges due to **change of mind, incorrect size, color preference, or other reasons not related to a manufacturing defect or an error on our part**, the customer may be responsible for the applicable return and/or exchange shipping costs.
## Important
By placing an order with us, you acknowledge and agree to the terms and conditions outlined in this Returns & Exchanges Policy.
